Accountability: Together Commerce shall require that its Store-based Clients, as part of its engagement therewith, provide the means for Shoppers to inquire from Together Commerce, through the Store-based Clients, regarding their personal data, and to withdraw consent (including by deleting all identifying personal information), or to inquire from Together Commerce;
Security: Together Commerce shall provide a secure means in which to store data, as well as to transfer data to Together Commerce via the Products from the Store-based Client; and
Breaches: Together Commerce shall notify the applicable Store-based Client in the event of any breach of security or other unauthorized processing of any of their Shoppers’ information.
Our Relationship to Our Clients and Their Shoppers
Together Commerce provides its Services to help it's approved and contracted store-based clients (hereinafter “Store-based Clients”) to achieve the Purposes, as defined above. Together Commerce, at the written direction and authorization of our Store-based Clients, may obtain certain information regarding Shoppers as they use and provide information to our Store-based Clients. No matter who provides us with personal information, however, our commitment to privacy remains strong.
How We Collect Shopper Information
The Types of Information We May Collect
We collect two types of information. Both types of information are required to provide the Together Commerce Purposes that are offered via a Together Commerce-enabled Store-based Client’s eCommerce platform, or through related channels (e.g. Emails, Messages, Advertising, etc.).
The first type of information is Personally-Identifying Information (“PII”). The other type of information is Non-Personally Identifying Information (“NPII”).
PII includes information that is uniquely associated with an identifiable Shopper, or that identifies a Shopper, and may specifically include age, gender, location, email address, phone number, and, in some cases, IP address.
NPII may include information that is collected directly from a Shopper, during a Shopper’s interaction with the site, or from information provided to a third-party, and which does not identify, or is not uniquely associated with, an identifiable Shopper. NPII includes, but is not limited to, a Store-based Client’s name and location, Store-based Client product and collections information, non-identifying order information, Store-based Client CRM/Loyalty programs, age range, association with a geographical or network area, Shoppers’ general interests as indicated by their interaction with an e-Commerce Platform (such as selections thereon), Shoppers’ shopping behavior, and Shoppers’ choices within Together Commerce enabled e-Commerce Platforms. NPII may also include information that is non-personally identifying but was generated from PII, such as by aggregation with other PII or anonymization.
How We Use and Disclose Information
Performance of Services. We may use Shoppers’ PII and NPII to fulfill the Purposes. We may also use Shoppers’ NPII in connection with other services and features we provide to third-parties or other Store-based Clients. This includes by assessing information relating to, and historical patterns associated with, Shoppers, and/or profiles or categories of classes of Shoppers, such as by observing shopping choices and activities of Shoppers (or Shoppers fitting characteristics relating to such profiles or categories, but not necessarily any information relating to an identifiable Shopper). We may also process Shoppers’ data in association or combination with information relating to that Shopper, or information relating to Shoppers belonging to the same profile or category, from other Store-based Clients. We will also use this information to improve the quality of our Products and Services.
Performance of Services Associated With Third-Party Platforms:
1. Advertising Customization: In order to provide personalized advertising on Third-Party Platforms, Together Commerce pushes certain NPII information relating to a Shopper (e.g. non-personally identifying shopping preferences profile information) to such Third-Party Platform which then selectively provides advertising. Except as provided below, none of a Shopper’s PII or NPII information is provided to Together Commerce from any Third-Party Platform.
2. Authentication: In some cases, Together Commerce uses authentication services provided by Third-Party Services to authenticate a Shopper with their Together Commerce data.
Third-Party Service Providers. Together Commerce may employ or engage other companies to perform tasks on our behalf and may need to share some of your information with them to provide products and services to you. Examples of this may include data storage and analysis. These third-parties have access to information needed to perform their functions but may not use it for any other purpose.
Granting us this permission not only allows us to provide our Products and Services as they exist today but also allows us to provide innovative features, products, software and services we may develop in the future that uses the information we receive about Shoppers in new ways.
Together Commerce owns the databases and all rights to our applications and software. While Store-based Clients and Shoppers allow us to process the information we receive, such Store-based Clients and Shoppers using Together Commerce enabled stores always own all of their own personally identifiable information.
How We Keep Your Information Secure
The security of Shopper information is important to us. We implement reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of Shopper information. Only those individuals at Together Commerce that have an obligation to maintain confidentiality may access Shopper PII.
When we handle Shopper information on the Internet we encrypt the transmission of that information using secure socket layer technology (“SSL”). Shopper information is pseudonymized and rendered as NPII. Together Commerce has redundant and distributed systems, and other system measures, that provide for ongoing confidentiality, integrity, availability, and resilience. Our systems are routinely tested or assessed for their measures to ensure the security of Shopper Data.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Shopper information, we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur.
We will notify the Store-based Client, who is ultimately the data controller, from whom we obtain information in the event of unauthorized access or disclosure of such information. We will take reasonable administrative steps, by making it a condition of our terms of services with them, to ensure that such Store-based Client takes steps to inform the affected Shopper to the extent that it is required under applicable law.
If you have any questions about how we strive to keep information secure, you can contact us at email@example.com.
Storage and Transfer of Your Information
We may transfer, store and process Shoppers’ information, both PII and NPII, to or on computers located in Europe. Accordingly, such information may be subject to the laws of the relevant jurisdictions.
There is no fixed period for storage of Shoppers’ PII. We will remove Shoppers’ PII upon any of the following:
A request from the Shopper via our Shopper Rights Access Portal (see below);
A request from the applicable Store-based Client from which the Shopper, whose data is being deleted, was obtained, or such Shopper notifies Together Commerce in writing that their consent has been withdrawn;
An objection from a Shopper, via a Shopper or an applicable Store-based Client, is received by Together Commerce in writing relating to the processing of any Shopper PII;
If Together Commerce learns that any PII has been collected unlawfully;
A request from any supervisory authority or legal authority (e.g. police, third-party having an applicable court order) having sufficient legal authorization or Together Commerce being made aware that PII should be deleted to ensure compliance with an applicable legal obligation.
The storage period for any NPII that does not relate to, or uniquely identify, a Shopper is indefinite.
Together Commerce supports Shoppers’ rights in the following ways:
Accountability. While Together Commerce is not a controller of Shopper data, Together Commerce nevertheless encourages Shoppers to contact the Together Commerce (firstname.lastname@example.org) for issues relating to Shopper information that is collected or processed by Together Commerce via a Store-based Client (although Together Commerce reserves the right to take no action, and/or to forward Shopper’s concerns to the applicable Store-based Client, in cases where the issue relates to Shopper data collected or processed by the Store-based Client). Furthermore, the Shopper has the right to lodge a complaint about Together Commerce’s data protection with an applicable supervisory authority with jurisdiction to receive such a complaint.
Breaches. Together Commerce shall notify the Store-based Client that collected the information in the event of any breach or unauthorized access to Shoppers’ PII of the following information: the existence and nature of such breach, possible or likely consequences, and measures taken to address or, where possible, mitigate the breach. Our standard terms with our Store-based Clients require them to comply with this requirement, where required by applicable law.
Questions and Concerns